?? Onsite | Irvine, CA
?? Pay Rate: $24/hr
?? Bachelor's Degree Required
A leading international automotive manufacturer based in Irvine, CA is seeking a full-time Customer Care Representative to join their team!
This is an excellent opportunity for individuals looking to build a career in a corporate office environment. Ideal candidates are strong communicators, enjoy problem-solving, and thrive in team-oriented settings. No prior automotive experience is required - just the right attitude and a willingness to learn.
Gain valuable corporate experience with a global brand
Receive hands-on training in industry-standard systems and customer service tools
Build key professional skills in communication, problem resolution, and data management
Communicate via phone and email with dealerships, vehicle owners, and third parties to investigate and resolve customer concerns
Accurately document all interactions and actions taken using a CRM system (e.g., call notes, service requests, reimbursements, etc.)
Research warranty terms, policies, and service programs to provide timely and policy-compliant customer support
Collaborate with team members and management to meet department goals and complete projects on time
Bachelor's degree (required)
Strong written and verbal communication skills
Excellent problem-solving and critical thinking abilities
Effective time management and organizational skills
Proficiency in Microsoft Office Suite, especially Word and Excel
Typing speed of 65+ WPM
Previous office or customer-facing experience is a plus, but not required
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.